FAQ's

FREQUENTLY ASKED QUESTIONS

Q. Why should I clean my carpets?

A. Invisible to the eye, dirty carpets are populated by microscopic organisms, such as dust mites, which cause allergies, disease producing bacteria, foul and unpleasant odours and contaminants which are not conducive to good health. Regular vacuuming alone is not sufficient to remove these. If optimum health is your concern then a clean environment in which you live and work should be your top priority.

Q. How often should my carpets be cleaned?

A. We recommend that carpets be cleaned at least once a year in order to preserve their hygienic quality and appearance. Clearly the frequency of cleaning depends on the number of factors, such as whether shoes are worn or not on the carpets, whether there are pets or not, and the number of residents who inhabit the house or populate the office space, among other factors.

Q. Which stains can be removed by carpet cleaning?

A. There are such a great variety of stains that can damage your carpet, such as wine, food, mud, coffee, tannin, grease, ink, or animal stains it is difficult to give generalisations as to how effective our efforts would be to remove stains thoroughly. Some older stains are hard to remove and the use of ‘off the shelf’ stain removers can sometimes actually damage/discolour carpets further by way of ‘setting’ the stain. That is why prompt action is always needed with regard to a fresh stain. Our goal is to achieve optimum stain removal without discolouring your carpet or damaging it in any other way. We will not give up until we are assured that we have made our best effort to clean your carpet thoroughly.

Q. I’ve had a carpet clean before – why do my carpets get dirty so quickly afterwards?

A. Alternative cheaper methods often utilise low quality detergents that leave behind a sticky residue or collection of oily dirt attracting molecules called ‘micelles’. These attach to your carpet fibres/fabrics and, even when dry, attract all types of dirt and residue resulting in your carpets and upholstery becoming dirty again very quickly. By using a professional cleaner with industry proven high quality equipment and chemicals, you will receive a thorough clean that leaves no residue, just clean, fresh and safe carpets and upholstery.

Q. How much do you charge?

A. The cost of carpet cleaning depends on the condition of carpets, size of rooms and the cleaning method chosen (dry cleaning or hot water extraction). Upholstery is priced based on material, size and condition. This is why it is important to have your carpets and furnishings cleaned regularly. Prices for all cleans start at £85.

Q. How do you clean and with what method?

A. We have a variety of cleaning methods which we can utilise to clean your carpets or upholstery. Once we have identified the fibre or fabric type, and the level of soiling, we will be in a position to advise  on the best method to clean your carpets or upholstery. Our most commonly used method is Hot Water Extraction, utilising our top of the range Enforcer 400 extraction unit.

Q. Are your products/chemicals safe for children and pets?

A. One of the main benefits of cleaning with Prochem products is that they are environmentally friendly and 100% safe for children and pets in the home. We only use Prochem products, as they are the leading recognised name in carpet and upholstery cleaning. Prochem products have been considered as the industry standard for over 35 years and are used in many different countries around the world. Many of their cleaning products are certified Woolsafe and are recognised for their superior quality and unparalleled performance, something which many other cleaning products simply cannot compete with.

Q. How long does the carpet cleaning process take?

A. The process depends on the size of the area to be cleaned and the degree of soiling. But generally we can complete an entire carpet at your home within a few hours or within your office after working hours. We are super efficient but thorough and won't leave until we're satisfied we have cleaned to the best of our ability. We will always ensure the process is completed as efficiently as possible with minimum disruption.

Q. How long does the upholstery cleaning process take?

A. The process will depend size of the room / item and the level of soiling within each piece. As a guide, an average three piece suite will normally take around 3hrs to clean.

Q. How long will the carpets or upholstery take to dry?

A. The amount of time required for the carpet to be dried depends on a number of factors, such as the humidity of the house, the exposure to sunlight, the temperature of the home etc. The less traffic on the carpet, the quicker the drying process. In most cases the carpets will be dry in 6 to 8 hours, but it can be a lot less. Upholstery is normally dry in 8 – 12 hours. In some cases, our blower may be utilised to speed up the drying process and we'll try and schedule your appointment in the morning to allow as much drying time as possible.

Q. Do you move any furniture?

A. Where possible, we may assist in moving light items. We reserve the right not to move items that we may deem as delicate and/or a risk to our Health and Safety.

Q. What are your working hours?

A. We offer our services 7 days a week, out of hours and emergency call outs. Our goal is to provide you with a reliable, professional service when you need it!

Q. How do you accept payment?

Whichever is most convenient to you. We can accept Cash, Card or Bank Transfer. We can also issue invoices after the job has been completed.

Q. Which areas do you serve?

About a 30 mile radius from Bognor Regis, including Chichester, Selsey, Emsworth, Havant, Portsmouth, Littlehampton, Worthing, Brighton, Midhurst, Petersfield, Petworth.

Q. Can I choose the day and time the work will be done?

A. Yes. If you decide to proceed with a booking, we will make an appointment with you on a day and time of your choice. Please be aware that our lead time can be two weeks, or longer in busier periods.

Q. Do you guarantee your work?

A. Yes we do. Customer satisfaction is our aim. If we have not fulfilled the agreed expectations set out at the quoting stage, we will re-clean the area in question for free. We are also covered by Checkatrade's service guarantee in the unlikely event you are still not satisfied with our service.

Q. Are you trained, insured and vetted?

A. Yes - we are fully insured with Public Liability Insurance cover of £5mil, hold DBS certificates and are fully trained and achieved full Prochem certification. We also carry risk assessments and all applicable Material Safety Data Sheets for the products we use.